NHS Friends and Family Test (FFT)

Last Updated: Friday, 06 December 2024

Friends and Family Test results

Below are our Friends and Family Test (FFT) results from previous months.

 

Responses	May	April	March
1 Extremely likely	35	44	41
2 Likely	9	4	6
3 Neither likely or unlikely	1	1	1
4 Unlikely	0	0	1
5 Extremely unlikely	3	0	0
6 Don’t know	0	0	0
Summary Scores
Positive	92%	98%	96%
Negative	6%	0	2%
Neutral	2%	2%	2%

Actions resulting from FFT feedback

Here are some of things we have changed about the surgery as a result of feedback received via the FFT survey.

• We have improved the outside lighting in the surgery carpark.
• We have installed an automatic opening door for easier access into the surgery
• We have changed our telephone system to allow more incoming phone lines into the surgery
• We have reviewed our appointment booking process and implemented a system to ensure those patients in most need of a same day appointment are prioritised and allocated an appointment with the most appropriate clinician.